Businesses strive to maintain a great reputation in the market by having great customer service and offering superior service. There is nothing more frustrating than finding a bad review online from a customer. Directory sites like Yelp, CitySearch, Urban Spoon and hundreds of others exist to let customers review listed businesses. Monitoring all of those sites is nearly impossible - not to mention what happens when people post on social media sites like Facebook, Google +, Twitter and others. Since consumers are highly influenced by star ratings and reviews from their friends, it is pertinent to monitor any mentions of your company’s name. Positive reviews can help build your business by responding to those clients with a special thank you offer or just mentioning the importance of their satisfaction and loyalty to your brand. Delaying a response to a negative review only lets other people add their views and builds a poor perception about your business. An instant response to one of these comments lets consumers know that you care about your reputation and the services you provide. Often times these consumers are frustrated about one simple thing that you can easily fix. Rectifying these situations in an online forum will show other consumers how focused and committed you are to your services and they will trust in your brand.
At 34 Allies, we know how important it is to have a positive online reputation. That is why we offer Reputation Management. Each time an online mention is made about your business you will get an email with all the information. Also, each week you will get a report detailing your company’s mentions and online visibility. We will help analyze these reports and provide you with the best practices to handle any type of online review.
Here are some of the details that we provide through weekly reports:
Verifies the accuracy of the data in online business listings. Inconsistent listing data can lead to poor placement in search engine results.
Monitors ratings and reviews from sites like Yelp and CitySearch. These ratings and reviews are becoming ubiquitous on business profiles and impact click-through rates on local business searches.
Compiles mentions from news sites, blogs and social networks and highlights the most positive and negative mentions.
Reveals how often a business is mentioned online compared to its competitors.
Tracks audience growth on social sites like Facebook, Twitter and Foursquare.
Sign up for Reputation Management today to make sure that the first impression customers have about your business is a positive one.